Note: ActivityHero cannot issue refunds without provider consent. If a parent contacts you for a refund, you can issue it from your dashboard at any time. Read more about how to process a refund.
You can issue credit card refunds for up to 270 days (9 months) after the original purchase. You can issue these refunds directly to the customer. After 270 days, you need to issue refunds by writing a check to the parent.
As a reminder, when families request a refund, you should determine the correct refund amount and enter it into ActivityHero for processing. You can enter a note with the refund amount and the parent receives an email when the refund is processed.
This is also a good time to take a look at your refund/cancellation policy to make sure it is updated and appears on your terms/conditions and email confirmations. Wondering what common policies are? Read some sample refund/cancellation policies.
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