How To Send or Respond to Direct Messages?

Created by Stephen Burks, Modified on Mon, Aug 17 at 11:57 AM by Stephen Burks

Responding to Direct Messages
Sending Direct Messages

Responding to Direct Messages

Direct Messages page with the Communication menu open and Message center highlighted

Families can send you direct messages through ActivityHero. When a new message is waiting, a red notification dot is displayed on your Dashboard icon and the Communication tab.

When you open your Direct Messages, a page is displayed where you can view and respond to messages.

If you are not in your ActivityHero Dashboard at the time a message is sent, you receive an email notification for each message.

Sending Direct Messages ↑

Registration report row with the Action dropdown open and Message Participant highlighted

To quickly send a message to a single participant:

In your Dashboard, navigate to Registrations & Payments > Registration Reports.
Use the search bar to find the participant by name.
Once you have located the participant, click the Actions dropdown.
Select Message Participant to send your message.